GENERAL TERMS AND CONDITIONS
PLEASE READ IT CAREFULLY
Accessing, browsing and using the site implies express acceptance of the terms and conditions set out in these General Terms and Conditions, and the consequent obligation for each user to comply with them.
The Privacy Policy available at: https://limolane.com/privacy-policy/ is to be considered an integral document incorporated into these General Terms and Conditions of Use.
Access to and use of the site is entirely voluntary and makes the user, irrespective of whether or not he or she registers on the site, responsible for complying with and being contractually and legally bound by these Terms and Conditions and the Privacy Policy.
LimoLane srl reserves the right to modify the content of the General Conditions of Use whenever it deems it appropriate and without prior notice. It follows that it shall be the user’s responsibility to consult the Conditions each time the site is accessed.
1. Definition of the service
1.1. LimoLane srl, C.F./P.I. 05939340963, with registered office in Cornaredo (MI), Via per Monzoro 41/43, provides chauffeur-driven hire services, which belongs to the category of non-scheduled public services and directly provides collective or individual passenger transport, with a complementary and supplementary function to scheduled public services.
1.2. These services are carried out at the request of users, on a non-continuous or periodic basis, on itineraries and timetables established from time to time, only and exclusively upon request of reservation.
1.3. The chauffeur-driven car hire service provides for the provision of a vehicle for the carriage of passengers driven exclusively by a driver enrolled in the Professional Role of the category at the relevant Chambers of Commerce, in possession of the specific requirements and valid documents authorising him to operate the service.
2. Type of services
2.1. The chauffeur-driven hire services offered by LimoLane srl are those listed in the ” SERVICES ” section of the site and are divided into the following types:
a) Transfer services to and from airports;
b) Hourly Disposition: consists of transporting the Customer to his/her destination and remaining at his/her disposal; rates are based on the time the car remains at his/her disposal and the length of the route.
c) Transfers: consist of transporting the Client to the destination without any intermediate stops; once the destination is reached, the driver leaves the Client and does not remain at his disposal.
d) Private Shuttles: are characterised by the constancy of the timetable and route and the repetition of the service over time; once agreed with the Customer, the type of vehicle is always the same except in exceptional situations.
e) Special services: these consist of meeting the Customer’s demand for special, national or international services, with possible request for special vehicles (transport management for events, conferences and shows, high representation and security services, tourist visits and excursions, night service for receptions, theatres, clubs, etc.).
2.2. The company undertakes to provide the following additional services for a fee
a) provision of a professional tour guide. For car rental services with driver, upon request, the customer may request the presence of a driver who also acts as a tour guide;
b) provision of an interpreter or driver of the language required, according to availability;
c) the provision of hostesses for the reception of the public and customers at conferences, meetings and similar events.
2.4. For direct extra-urban transfers (non-stop), the fare is calculated on a per kilometre basis, taking into account the return kilometres.
3. External collaborators
3.2. Companies cooperating with LimoLane Ltd. are exclusively and directly responsible for the services entrusted to them.
4. Booking services
a) by telephone to the reservation centre (+390200614834), which must necessarily be followed by an e-mail request. The telephone booking is confirmed by means of a communication containing the customer’s details and a description of the service booked, which is sent to the e-mail address communicated by the customer and visible via the App or web portal.
b) By e-mail (info@limolane.com)
c) Using the www.limolane.com website or https://limolane.net by accessing the customer area via a personal account that will be enabled after registration
d) via the LimoLane App, which can be downloaded free of charge from the App Store and Google Play
4.2. The Company confirms the booking by e-mail and accepts no liability for bookings made via other systems.
4.3. The booking confirmation that will be sent must be kept and, if requested, presented to the driver.
4.4. The service shall be provided in the manner, at the times and in the places indicated in the service confirmation document, which the customer acknowledges as full evidence between the parties of the performance of the service as agreed.
4.5. The customer is obliged to check the correctness of the information contained therein and to promptly report any discrepancies with the information requested.
4.6. The availability of vehicles is guaranteed if the booking request is made at least two hours before the service, with the exception of services rendered outside provincial capitals and the Italian territory, for which confirmation is subject to availability. Availability may not be guaranteed in the case of: events, trade fairs, international congresses, large private and institutional events, public holidays, natural events, and force majeure.
4.7. At the time of booking, the customer is obliged to communicate
a) the presence of luggage and its dimensions.
b) the presence of minors who require child seats or other safety systems provided for by the Highway Code
c) the presence of animals
d) the presence of handicapped passengers requiring wheelchairs.
5. On-line service bookings
5.2 The information contained in the pages describing the services offered is purely informative and does not constitute a contractual proposal nor an offer to the public of the services described.
5.3 No information contained on this site may be regarded as a contractual offer or invitation to contract, except for pages describing specific services for which a contractual offer is expressly and unambiguously made.
6. Prices
6.1 Fares are subject to continuous variation depending on the time of day, the day of the week, the time remaining for the service at the time the booking is requested and the availability of vehicles. In the event of an agreement or framework agreement, fares shall be fixed and not subject to change unless agreed in advance.
6.2 For direct extra-urban transfers (non-stop), fares shall be calculated on a per kilometre basis, taking into account round-trip cost.
6.3 Fares include: fuel and motorway tolls in Italy; further expenses (ZTL, motorway tolls abroad, ferries, etc.) will be charged on the invoice.
6.4 Pick-up services from/to airports have dedicated rates.
6.5 Unless otherwise indicated, for services starting at the airport, the fare includes 45 minutes free of charge from the time the flight lands, while for all other services the fare includes 15 minutes of free waiting time.
6.6 Waiting time after the time specified in 6.5 shall be charged on an hourly basis.
6.7 For any service lasting 8 hours or more, meal reimbursement shall be due as per fare schedule. At the twelfth hour from the start of the service, the driver’s second meal shall be charged at the same price.
6.8 In the case of services involving the overnight stay of the driver, reimbursement of hotel costs shall be due and shall be communicated to the customer at the time of booking.
6.9 For services carried out on public holidays and/or during the night (22:00 – 07:00), there shall be a 20% surcharge on the ordinary tariff, while for services carried out on Christmas, New Year’s Day and Easter, there shall be a 50% surcharge.6.10 The price of services booked and not used due to the customer’s fault is not refundable.
7. Payment Methods
7.1 Payments shall be made by the Client by credit card, to be communicated at the time of booking, or by bank transfer to the account with the bank details that will be provided upon confirmation of the booking.
7.2 The total cost of the service shall be invoiced to the Client using the data the Client will have indicated at the time of reservation.
7.3 The Customer undertakes not to provide false information on his or her personal details and address.
7.4 Invoices shall be sent via the interchange system in electronic format and shall contain a detailed description of the service rendered and any extras. A courtesy copy will be sent to the Booker.
8. Service Modifications
8.2 All changes shall only be deemed accepted if they are confirmed in writing together with the new tariff, if any.
8.3 If the change requested by the Customer cannot be carried out, the service shall be reconfirmed as originally.
8.4 Any extension of the rental period and/or the request for additional services in addition to those booked shall be made according to the availability of the driver and no liability shall be accepted for arrangements made directly with the driver.
9. Vehicle Requirements
9.2 The company also undertakes to use recently registered vehicles, covered by insurance, with maximum limits at the top of their category and in compliance with the circulation permits in force in Italy and in the European Economic Community.
9.3 The transport of passengers is fully covered by the insurance that LimoLane srl has stipulated for its vehicles with third parties.
10. Baggage Transport
10.2 Any excess baggage (e.g. sports equipment such as skis and equipment, etc.) must be declared at the time of booking in order to ensure that the rented car is properly equipped for such transport.
10.3 The driver may refuse to load undeclared bulky items, excess suitcases or suitcases that do not present suitable transport conditions (e.g. broken, dirty, wet suitcases, etc.) onto the vehicles if he/she believes that they may jeopardise the safety conditions of the journey.
10.4 Baggage may not be transported inside the passenger compartment, as per the Highway Code.
10.5 Passengers’ property is transported under the sole responsibility of the passenger who declares ownership at the time of boarding.10.6 Liability for theft, damage or loss of luggage cannot be contested either to the company or to the driver.
11. User behaviour during use
11.1 It is forbidden for users of the hire service to: a) smoke during transport; b) throw objects from stationary or moving vehicles; c) defile, soil or damage the vehicle; d) eat and/or drink alcohol; e) demand the transport of pets without having taken all measures in agreement with the hirer to avoid damaging or defacing the vehicle; f) demand transport in violation of the safety and behavioural regulations of the current Road Traffic Act.
12. Time limits for cancellation
12.1 The Customer may cancel the booking by e-mail (info@limolane.com) or via the customer area of the website www.limolane.com or via the LimoLane App, within the following time periods, unless otherwise agreed.
12.2 The following cancellation fees shall apply for car and van services rendered in Italy
a) up to 4 hours before the departure of the service, no penalty shall be applied.
b) up to 2 hours from the departure of the service, a penalty of 50% of the total amount shall be applied;
c) if the cancellation is made within 2 hours, what is due for the service must be paid in full (or a penalty of 80% of the total amount is applied).
12.3 In the event of a cancelled flight/train or a delay of more than 30 minutes at departure, the customer is obliged to notify the booking number so that an attendant can be guaranteed to be present on arrival.
12.4 If the customer does not notify the flight/train delay or cancellation, he/she loses the right to the service and shall in any case pay a penalty of 50% of the total amount.
12.5 In all other cases, if the user does not show up within one hour from the start of the service without having communicated either any delay or cancellation of the same (so-called “No Show”), he/she loses the right to the service and shall in any case have to pay the full amount due in addition to the surcharges for waiting.
12.6 For BUS services, arrangements, tours and special services, the cancellation times are extended and will be communicated at the time of booking, otherwise the following conditions shall apply
a) up to 24 hours before the departure of the service, no penalty shall be charged.
b) up to 12 hours before the departure of the service, a penalty of 50% of the total amount shall be charged;
c) if the cancellation is made within 12 hours, the amount due for the service shall be paid in full (or a penalty of 80% of the total amount shall be charged).
13. Responsibility and Limitation of Damages
13.1 LimoLane srl shall use all reasonable endeavours to ensure that its vehicles reach their departure and arrival appointments on time and shall not be liable for delays due to force majeure.
13.2 Costs, losses or other damages caused to the user and attributable to LimoLane srl shall be reimbursed only within the limits of the value of the service requested, except in the event of wilful misconduct or gross negligence.
13.3 If LimoLane srl is unable to transport the user, with its own vehicles or with the vehicles of external collaborators, to the destination booked and paid for, it shall organise the transfer with external vehicles (TAXI, Hire with Driver, Hire Car) and subsequently reimburse the customer the cost of such transport upon presentation of a receipt/invoice; the reimbursement shall not exceed the agreed rates for the same route.
14. Insurance
14.2 The Company shall not be liable for damage to persons or property whose value exceeds the policy limit.
14.3 In any case, the Company shall not be liable for loss of and/or damage to goods transported by the Customer arising from unforeseeable circumstances, force majeure, the nature and/or vices of the goods themselves, the Customer’s actions, or when the damage results from inaccurate or reticent information provided by the Customer or the characteristics of the goods themselves.
14.4 In any case, the Customer shall indemnify and hold the Company harmless from any claims that any of its insurance companies, for whatever reason and/or title, may make against the Company in the future.
15. Complaints
16. Interpretation
Should any provision of this Contract be held invalid or ineffective, in whole or in part, it shall be deemed not to be part of this Contract, which shall remain valid and enforceable for the remaining provisions.
17. Legislation and jurisdiction
17.2 In the event of any conflict between the Italian language version and any translated versions of this contract, the former shall always prevail.
17.3 All disputes concerning the interpretation, validity or execution of the contract or individual clauses shall be settled exclusively by the Court of Milan.
18. Privacy Policy
Pursuant to and for the purposes of articles 1341 and 1342 of the Civil Code, the parties, after reading each clause and re-reading the contract, declare that they expressly approve the following clauses: 4) Booking of the service; 6)Fares; 8) Changes to the service; 10) Transport of luggage; 12) Terms for cancellation; 13) Liability and limitation of damages; 14)Insurance; 15)Complaints; 16) Interpretation; 17) Legislation and competent court.
